He is a leading authority on multi-functional Shared Services with wider expertise in design and delivery of corporate services. Within this he has a particular interest in back office transformation of finance and HR functions.

Claudio’s knowledge has been gained over two decades across both the private and public sectors via extensive international experience delivering solutions for clients in telecoms, automotive, IT, manufacturing, chemical distribution, pharmaceuticals, FMCG, leisure and central government.

He has undertaken projects including sourcing strategy, the design and development of shared service centres and retained functions; design of ‘best practice’ processes; systems selection & implementation, and organisational design and change.

A Business and Accounting graduate and a member of the South African Institute of Chartered Accountants, Claudio trained with PriceWaterhouseCoopers, worked in Industry for a number of years and joined EquaTerra after some ten years with PA Consulting Group.

David McDaniel
GNBS Financial Services Executive
Nestle

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Richard Oosterom
Managing Director Business Process Outsourcing COLT Telecom Group, S.A.

Richard Oosterom is Managing Director of COLT Telecom GmbH. He has been working in this position since April 2007. Richard has been a member of the management board of COLT Germany since 2006. As of January 1st, 2009, he will start in his new role as Managing Director for Business Process Outsourcing (BPO) of COLT Telecom Group, S.A.

Richard joined COLT in 2002 as Managing Director, Benelux. In the following year, he became Head of European Sales Support and Operations. In April 2005, Richard became Head of Major Business and was responsible for revenue growth in the major customer segment, consisting of corporations with more than 1000 employees. Prior to his engagement with COLT, Richard held several senior positions in the IT industry in Northern Europe (Cap Gemini, EDS).
 

Karsten Soderberg
Director, CorporateLeaders