Dr. Soeren Dressler
Professor of International Management Accounting, University of Applied Sciences, Berlin; Director, Offshoring Institute

Keynote

Peter Truijen, VP Finance & CFO EMEA, Newell Rubbermaid

Case Study

Antony Welfare, Director of Shared Service, DSG International plc

• Creating the right organisational culture to benefit your staff
• The importance of communicating your organisation’s vision and objectives
• Motivating staff in a transactional environment
• Overcoming the cultural diversity challenges

Kit Burden, Partner and Co-Head of Technology and Sourcing Group, DLA Piper

• What do we mean by governance 
• What represents success in a governance structure
• What does a solid governance structure need to cover/include
• How can we engender successful governance structures and relationships 

Bill Cowie, VP Finance Transformation and Business Services, Tetra Pak International

Ralf Spielberger, CFO Northern Europe, Pitney Bowes

Moderator: Dr. Soeren Dressler
Professor of International Management Accounting, University of Applied Sciences, Berlin; Director, Offshoring Institute
 

• Identifying and managing risk in practice
  
• Deploying mitigation plans through effective change management
  
• Roles and responsibilities of the project team (migration planning, process description, communications)
  
• How to cover risk elements in SLAs (Service Level Agreements)
  
• Importance of benchmarking before and after migration
  
• Roles of expert advisors

Peter Horwood, Implementation Director, t-Finance, Unilever

Daniel Meyer, Senior Manager Business Services, Bosch

 

Moderator: Karsten Soderberg, Director & Founder, CorporateLeaders

• From business case to added value
• Linking customer satisfaction to strategy
• Customer satisfaction as a driver for better performance
• How to achieve customer satisfaction in practice

Estelle Meyer, Change & Communication Director, Nestlé Business Services

Case study

Bill Ward, Senior Director Finance, Cisco

• Trends in globalization
• The Cisco story
• A dynamic business model for evolution
• The Global Shared Service Centre as the experience of choice
• What's next?

Case study

Nigel Coffey, Service Delivery Director, Pfizer

• Pfizer's finance transformation: An overview
• Centralization & standardization
• Optimize cost, quality, effectiveness/efficiency
• Robust environment around finance operation
• Foster engagement and satisfaction
• Proactive collaboration to add value

Moderator: Jan Degraef, Associate Partner, CSC

 

• How to secure buy-in by the different stakeholders
• How to manage expectations (SLA and KPI measurements)
• Greenfield or brownfield approach
• The challenges in shared services and outsourcing approaches
• Securing and hand over of know-how about products, customers, organisation, processes, systems
• People management

Dr. Nigel Batty, Change Management Director, t-Finance, Unilever

Glen Schmidt, Director Finance Operations – EEMEA, DHL

Ralf Spielberger, CFO Northern Europe, Pitney Bowes

Moderator:  Mark Hodges, Chairman, EquaTerra

• How to set up a relationship in a way that works
• Best ways to manage SLAs, KPIs, pricing, gain share and measurements
• Overcoming common hurdles
• Best practices & process improvements

Ronny Brisaert, Finance Director, Danfoss

• Dynamic target settings: how to define reachable steps towards excellence
• Process Control
• Ongoing process improvements and cost reductions
• Quality assurance: Staff turnover, ongoing training

Peter Deelen, Head of Accounting and European Financial Shared Services Center Manager, Agfa Graphics NV

Bill Ward, Senior Director Finance, Cisco

Moderator: Karsten Soderberg, Director & Founder, CorporateLeaders

• How does a world-class support organization add value to business
• Aligning functional and business strategy
• The role of outsourcing and shared services in a rapidly changing business landscape

Dr. Soeren Dressler
Professor of International Management Accounting, University of Applied Sciences, Berlin; Director, Offshoring Institute

Peter Truijen, VP Finance & CFO EMEA, Newell Rubbermaid